سياسة الشحن

Shipping Policy

At Palestine Brand, we are committed to providing fast and reliable shipping to ensure you receive your order as quickly as possible. Below are the details of our shipping policy:

Processing Time

• All orders are processed within 2 working days of payment confirmation.

• Please note that orders placed on weekends or public holidays will be processed on the next working day.

Shipping Carrier

• We ship all orders via DHL, a trusted and efficient shipping partner.

Delivery Times

• Once your order is processed and handed over to DHL, delivery times will depend on the destination. Standard delivery times are typically as follows:

• Within Germany: 3-5 working days

• To Other European Countries: Variable based on DHL

Possible Delays

• While we do our best to ensure timely delivery, please note that delays may occasionally occur due to circumstances beyond our control, such as:

• High demand during holiday seasons.

• Unexpected logistical challenges faced by DHL.

Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment on the DHL website.

Contact Us

• If you have any questions or concerns about your shipment, please don’t hesitate to contact us at elsultan@palestinebrand.com. We’re here to assist you.

We appreciate your understanding and patience in the rare event of a delay and thank you for choosing Palestine Brand. Your satisfaction is our priority!